Refund Policy

Refund policy

I have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact me at memorjewellery@gmail.com. If your return is accepted, I’ll send you a return shipping label, as well as instructions on how and where to send your package, it must be sent back within 7 days of the shipping label being issued. Items sent back to me without first requesting a return will not be accepted.

You can always contact me for any return question at memorjewellery@gmail.com.

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as bespoke orders or personalised items), and piercing jewellery for hygiene reasons. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If you are unable to do this please do get in touch prior to returning the item, and I can look into individual circumstances.

Refunds
I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.